ITIL® 4 Foundation Courseware - English

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ITIL® 4 Foundation Courseware - English

Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4).

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.

Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam.
Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment.
You’ll learn:
• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 18 ITIL practices
• Understand 7 ITIL practices
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Publisher: Van Haren Publishing
hardcopy: 9789401803939
eBook: 9789401803946
eBook(s): 978940180393E
ePub: 9789401803953

Beschikbaarheid: Op voorraad

€ 32,65 Incl. BTW € 29,95 Excl. BTW

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Productbeschrijving
Details
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the publication Managing Successful Projects with ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices
Extra informatie
Extra informatie
Artikelnummer 978940180393C
isbn 978940180393C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2019-02-28
Producttype Courseware
Publish Year 2019
Language english
Categorieën IT & IT Management
Standards ITIL
Serie Nee
edition First edition, first impression
pages Nee
Height (cm) Nee
Width (cm) 21,7
Length (cm) 29
Weight (Kg) 1
Standaard Nee
eLibrary Downloadbaar Ja
Beschrijving Nee
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