Implementing Metrics for IT Service Management

Paperback | English | 2008
In stock
ISBN
9789087531140
€57.23 €52.50
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.

This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.
The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.
More Information
ISBN 9789087531140
Language english
Format hardcopy
Domains IT Management
Length 24.0000
Width 17.0000
Height 1.3000
Publish Date Aug 8, 2008
Binding paperback
Weight 0.450000
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